What’s new in OMNE: November 2026

The five changes you will notice first

• Re-ignite V2Your agency writes the rules for when a client has gone quiet. OMNE raises a follow-up for the right agent, as a task, and moves it on if nobody acts.
• A new OMNE StudioPick a listing, choose a look and see the post in the Instagram, Facebook or LinkedIn feed before you share it.
• LeaderboardsReady-made boards on your real KPI numbers, plus your own boards, challenges, streaks and team goals.
• One Activity feed per listingNotes, tasks, calls, viewings, offers, price changes and portal events in one place, with actions on each.
• Recent callsYour last calls sit in the Dial window. Called a number that isn't a client yet? Add them in one tap and the call goes with them.
• 244 changes in two weeksEvery agency on Re-ignite V2, 28 ready-made leaderboards each, and six new KPI measures.

Re-ignite V2: no quiet client slips through

Live for every OMNE agency since 15 November. Your agency now decides when a client counts as quiet and who should follow up. OMNE checks every 15 minutes, gives the follow-up to the client's own agent first, and passes it on if the time runs out.

1. A rule spots a client who has gone quiet, for example a buyer with no call or viewing for 14 days.
2. The client's agent gets a Re-ignite task with a time limit in working hours. If nobody acts, it moves to the manager pool, a team pool, then the general pool.
3. Whoever follows up records the outcome. KPIs count what was raised, let slip, re-engaged and claimed.

For agents

• Re-ignite items arrive as tasksTick one and OMNE asks how it went, so the outcome is saved in the same step.
• See what's waitingA card on your dashboard and a badge in the menu, with tabs for Mine, My team pool, General pool and Completed.
• Match lives inside Re-igniteFind buyers for your listing, or listings that fit your client.
• Send enquiries in bulkSelect several enquiries and send them to Re-ignite with one reason. Going on leave? A colleague covers your items.

For owners and managers

• Rules you writeBuild rules in Agency Admin › Re-ignite for buyers, sellers, tenants, landlords and enquiries. Each reads back as one plain sentence.
• See the count firstEvery rule shows how many clients it would catch before you switch it on.
• A manager's viewEvery open item, slips by broker and how each rule performs. Assign, nudge or close from there.
• Four new KPI measuresRe-ignite raised, slipped, re-engaged and claimed, under Prospecting.

For agents: faster, easier, new

Clients and leads

Fewer clicks to get a client moving, and fewer saves that fail on a field you didn't need.

• Start a journey from any contactUse the Action menu or Add client on Active Clients. Buyer, renter, seller or landlord, and the journey is yours.
• Park an owner who hasn't decidedWork This Lead offers Undecided and Awaiting handover, each with a reminder. Useful for off-plan owners waiting on their keys.
• Book viewings in one windowThe enquirer and property fill in from the enquiry, and you can search contacts by phone number.
• Fewer blocked savesProximity and commute are optional, property type comes from the real list, and bedrooms is a Studio, 1, 2, 3… picker.
• Your requirements stay as you saved themA re-routed portal lead no longer overwrites what you saved on the client.
• Do-not-call clients stay out of matchesThey no longer appear on any match screen.

Calls

Every call you make counts, and OMNE asks you about it once.

• Recent calls in the Dial windowKeypad and Recent tabs. A number that isn't a client becomes one with Add as client.
• The call outcome pop-up is goneYour wrap-up is the one place to record how a call went.
• Every call counts, onceA wrap-up survives a page reload, quick calls are recorded when you dial, and one call is one call in KPIs.
• Record a rentalThe wrap-up has a Rented outcome and asks for the tenancy expiry.

Listings and Property Data

Everything that happened on a listing in one place, and know who is already working an owner before you call.

• One Activity feed on every listingNotes, tasks, calls, viewings, enquiries, offers, price changes and portal events, with a follow-up after each note.
• Two dates on every listingLive on portals since, and Last refreshed, on cards, tables and the listing page.
• Bayut agent changes that finishIf Bayut still shows the previous agent, OMNE asks for exactly the details Bayut needs and resends.
• Video and floor plans reach the portalsYour video link goes to Bayut and Property Finder, and floor plans go to Bayut.
• See when a unit is already takenProperty Data says when a unit is live, held as a pocket listing, or its owner is in a colleague's journey.
• Search a range of unitsType 101 - 120 to search every unit in between, and add an owner where there is none.

Deals and tasks

• Commission problems explainedThe Deal Room says when a commission was never saved, and shows a split you need to fix.
• Record extras on a dealReferral fees and other money earned on top of commission, with who pays and whether it's received.
• Co-broked dealsWhere your agency switches it on, complete a deal when another agency brings the buyer or seller.
• Tasks with a timeTasks take a due time, any task can be edited, a task can link to a deal, and appointments can go to several people.

OMNE Studio: posts that look right on every platform

The new Studio asks what you are making, starts from your listing, and shows each post on the platform it is going to before you share it.

• See it in the feed firstInstagram, Facebook or LinkedIn, slide by slide, before you share.
• Captions written for each platformInstagram gets at most five hashtags and a first line people can search.
• The first image draws as you chooseTick title, community, beds and baths or price and the image redraws on the spot.
• Right for sales and the permitA For Sale purpose, the right permit for the listing's status, and no unit numbers on the first image.

For owners and managers: visibility and control

KPIs and leaderboards

• Leaderboards, ready on day one28 ready-made boards per agency on real KPI data, coloured by your own cut-offs.
• Build your own boardsA seven-step wizard for who, what, rules, period and challenges, including Sales vs Rentals and Race.
• Your financial yearSet when your agency's year starts. Quarters, years and leaderboards follow it.
• Two new Acquisition measuresPrice reductions and Portal refreshes, credited to the listing's agent.
• Team-only KPI accessA role tick lets team managers see their own team, and drill into their team's calls.
• Points celebrations, when you are readyOff until you switch it on in Agency Admin › Leaderboards and points.

Your rules in Agency Admin

• Required details on new listingsChoose what a new listing must have. OMNE says exactly what is missing.
• Mandatory documents per dealChoose which Deal Room documents your agency needs.
• Your watermark, your waySize, position and opacity on portal photos, with a live preview.
• Roles that workAgency-made roles can be assigned, with real permission ticks.

Leads, portals and team

• Agency and project leads reach youEnquiries from your Bayut agency page and Property Finder project pages land with owners and managers.
• Portal wallet warningsAdmins hear when a portal wallet runs low, with a red notice when it is critical.
• Old adverts stay downAfter a Refresh, the old advert stays off the portal.
• Team managers see their team's enquiriesTheir own and their team's, not the whole agency's.
• Leave you can approveRequests name cover and a return date and follow your policy.
• Agency websites run by OMNEPublish your blog and area guides from OMNE, and website enquiries land in Enquiries.

Coming soon: OMNE in your pocket

The OMNE phone app puts new enquiries, Re-ignite, Property Data, listings, the Deal Room and your KPIs in a real app built for your phone. Same login, same live data, and caller ID shows your client's name before you answer.